Privacy Policy is committed to complying with applicable privacy laws (including the Privacy Act 1988 (Cth), which set clear standards relating to our collection, storage, use and disclosure of any personal information we obtain as part of our business operations. recognises the importance of privacy and our respect for our customers' and other individuals' right to privacy of their personal information is paramount. We have policies and procedures to ensure that all personal information is handled by us in accordance with applicable privacy laws.

This Privacy Policy sets out: 
• Our general policies relating to management of personal information;
• What sort of personal information we collect and the purposes for collection, how we use and disclose this information, and how we store this information; and
• How you can obtain access to and correct any personal information we hold about you.

If you have further questions relating to this Privacy Policy, please contact us via the contact us webform.


What personal information do we collect?

Personal Information or personal data means any information about an individual from which that person can be identified. It does not include information where the identity has been removed (anonymous data).

We and our third-party service providers may collect, use, store and transfer different kinds of Personal Information about you that we have grouped together as follows:

  •  IDENTITY INFORMATION includes name, username or similar identifier, title, date of birth, and gender. 
  •  DEMOGRAPHIC INFORMATION includes zip code, age and/or income.
  • CONTACT INFORMATION includes billing address, delivery address, email address and telephone numbers.
  • FINANCIAL INFORMATION includes bank account and payment card details.
  • TRANSACTION INFORMATION includes details about payments to and from you and other details of services you have purchased from us.
  • TECHNICAL INFORMATION includes internet protocol (IP) address, your login data, browser type and version, time zone setting and geographical location, browser plug-in types and versions, operating system and platform and other technology or other unique identifier (a set of numbers or characters that is assigned to your computer, mobile phone, or other device when you are on the Internet) (“Device Identifier”) for any computer, mobile phone, tablet or other device (any of which are referred to herein as a “Device”) used to access the Websites.
  • PROFILE INFORMATION includes your username and password, purchases or orders made by you, your interests, preferences, product feedback, and survey responses.
  • USAGE DATA includes information about how you use our Websites, products and services, including all of the areas within our Websites that you visit or use and the time of day you visited the Websites, among other information.
  • MARKETING AND COMMUNICATIONS INFORMATION includes your preferences in receiving marketing from us and our third parties and your communication preferences.
  • LOCATION INFORMATION includes information about your location using a variety of technologies, such as GPS, IP address, and connected or nearby Wi-Fi networks.
  • USER CONTENT INFORMATION includes text (including questions, comments, and suggestions), pictures, audio, videos, or other content (collectively, "User Content") you share by participating and posting content publicly in reviews, interactive features, or other communication functionality (“Community Features”).


We also collect, use and share AGGREGATED INFORMATION such as statistical or demographic information for any purpose. Aggregated Information may be derived from your Personal Information but is not considered Personal Information in law as this information does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Information with your Personal Information so that it can directly or indirectly identify you, we treat the combined information as Personal Information that will be used in accordance with this Privacy Policy.

We do not collect any SPECIAL CATEGORIES of Personal Information about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

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How is personal information used and disclosed?

The personal information we collect may be provided on forms filled out by individuals (including when you sign up to 'My Account' on our website and when you agree to purchase products from us), when you visit our website, email messages, or from third parties. If you contact us, we may keep a record of that contact. We will collect personal information about you only from you where it is reasonable and practical to do so, or required by law.

Generally, you have no obligation to provide any information requested by us. However, if you choose to withhold requested information, we may not be able to provide you with any products and services that depend on the collection of this information (particularly where our collection of this information is required by law).

We may use cookie technology on our websites to provide information and services to website visitors. Cookies are pieces of information that a website transfers to your computer's hard disk for record keeping purposes and are a necessary part of facilitating online transactions. Cookies in and of themselves do not personally identify you, although they do identify your browser. Most web browsers are set to accept cookies. Cookies are useful to determine overall traffic patterns through our websites. If you do not wish to receive any cookies you may set your browser to refuse cookies. This may mean you will not be able to take full advantage of the services on our websites. Third party vendors, including Google, show our ads on sites on the internet and may also use cookies to serve ads to you based on your prior visits to our website. Such cookies are useful to ensure you are shown advertisements which are relevant to you. If you only wish to opt out of targeted advertising by Google, you may opt out of Google's use of cookies by visiting To opt out of other advertising-related cookies, you can visit We may also disclose encrypted copies of your personal information to third party platforms such as Facebook to engage in targeted advertising on such platforms. If you wish to opt out of third party targeted advertising, please update your ad preferences on the relevant third party platform.

The personal information we collect is confidential. Our purpose in collecting information about you is to provide you with a better website experience, to provide products or services to you and to operate our business.

Some examples of when we may need to collect, use and disclose this information are in relation to property or supplier inquiries, for email newsletter registration, for providing customers with products and services, and for customer complaint handling.

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Features and Functionality Provided by Third Parties; Third Party Terms

Certain of the content, features and functionality on the Sites may be owned and operated by third parties (collectively, “Third Party Providers”).  Where indicated, such content, features and functionality, may be subject to separate terms and conditions.  In that event, you acknowledge that these Australian Terms of Use will not apply to your use of the Third Party Content and that you will be subject to and comply with the terms of use offered by such Third Party Providers.  You acknowledge that we are not responsible or otherwise for liable Third Party Content or the acts or omissions of Third Party Providers and that any claims or other causes of action available to you in connection with either of the foregoing will be brought against the applicable Third Party Provider(s) and not us. do not routinely disclose personal information to any third parties. will not use or disclose any personal information about you without your consent unless:
• required or authorised by law;
• it is permitted by this Privacy Policy;
• we believe this is necessary to provide you with the products or services you have requested;
• it is necessary to implement our terms of service;
• it is necessary to protect the rights, property or personal safety of a employee, another customer, or any member of the public.

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How do we store personal information? will endeavor to take all reasonable steps to keep secure any information we hold about you and keep this information accurate and up-to-date. Your personal information may be stored in hard copy or electronically (including on secure servers in controlled facilities). has security processes in place to protect personal information from misuse, loss or unauthorised access, modification or disclosure. The types of measures we take vary with the type of information and how it is collected and stored. We require our employees, agents, contractors and data processors to respect the confidentiality of any personal information held by us.

Please note that may use overseas facilities to process or back-up information and, as a result, we may transfer your personal information to these overseas facilities for storage. Moreover, if problems arise with the transmission or system handling of e-mails, administrators can analyse logs in order to resolve errors. The logs contain sender, recipient, subject and name/s of any attachment/s. The body text (i.e. contents) of the e-mail is not provided and cannot be seen by administrators. This on no account reduces our commitment to safeguard your privacy.

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Access to and correction of your personal information

Upon your request, we will provide you with access to any of your personal information we hold (except in limited circumstances in which it is permitted by law for us to withhold this information). If you require access to your personal information, please contact us. Of course, before we provide you with access to your personal information, we will require some proof of identity. We will usually be able to respond to your request within 14 days. will take reasonable steps to correct any information which is found not to be accurate, complete or up-to-date. If you wish to change personal information that is inaccurate, incomplete or out-of-date, please contact us and we will amend this record. If you wish to have your personal information deleted, please contact us and we will take all reasonable steps to delete it unless we need to keep it for legal reasons.

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Problems, future changes, and more information

If becomes aware of any ongoing concerns or problems concerning our privacy practices, we will take these issues seriously and work to address these concerns. If you have any further queries relating to our Privacy Policy, or you have a problem or complaint, please contact us via the contact us webform. We will consider and respond to all questions and complaints, and will respond within a reasonable time in writing.

As our business continues to evolve, our policies will be reviewed from time-to-time and may be revised. reserves the right to change its Privacy Policy at any time and notify you by posting an updated version of the policy on its websites. The amended Privacy Policy will apply between us whether or not we have given you specific notice of any change.

More information about privacy law is available from the Office of the Australian Information Commissioner at

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