FAQ
- Are prices shown in my local currency?
- Where is my order?
- Can I cancel my order?
- How do I track my package?
- What is your return policy?
- (International Customers) Why was my card charged more than my order total?
- Can I apply more than one coupon code per order?
- Do you offer free shipping?
- Do you ship internationally?
- My first transactions were declined. Why are there multiple charges showing on my credit card account?
- Where do I enter my Gift Certificate Code?
- Where do I enter my Coupon Code?
- I received a watch as a gift and it’s not to my liking. Can I exchange it?
- How does my watch work?
- My battery died within 30 days of receiving the watch, what do I do?
- What do the water resistance ratings mean?
- Can I place a special order for a brand you don’t have on your website?
- Do you sell replacement watch straps or parts?
- Why doesn’t my country qualify for the Free Standard International shipping?
- I entered the wrong shipping address. How do I update this?
- What are the duties required for my country?
- How long will it take to get my preorder?
- Does my watch come with a warranty?
- How long will it take for my exchange/return to be processed?
- The watch I just received isn’t working, is damaged or is defective. what should I do?
- I dropped my watch and the crystal cracked. How can I get my watch fixed?
- Do you service watches?
All products on streetwiseaus.com.au are priced in AU Dollars ($ AUS). Customers located outside of Australia will see a total amount charged on their bank statement in the default currency their bank deals in. The difference between AUS order total and the amount charged on your bank statement is due to currency conversion from your financial institution.
All shipping times are estimates provided to us by our shipping partners. To track your order, please enter your tracking number on Australia Post's website (www.australiapost.com.au). Alternatively contact us via the "contact us" form
YES, Please contact us via the "contact us" form for assistance. Please note, as per Paypals fee refund policy we do not refund the Paypal processing fee for change of mind returns or any order cancellation.
When your package has shipped you will receive an automated email containing a tracking number. To track your order please go onto the Australia Post website (track my order) Can't find the tracking email? Please contact us via the 'Contact us', form.
Visit our Return Policy page for more information.
All products on streetwiseaus.com.au are priced in AUS since we're based in Australia. We only charged you the exact AUS amount shown at checkout. Because you are located outside of AUS, any difference in the total amount charged is caused by currency conversion/fees from your financial institution. Please contact them for further details.
streetwiseaus.com.au’s e-commerce platform only allows one coupon code to be applied to an order.
We do! streetwiseaus.com.au offers free shipping on all orders within Australia. All other shipping options will be quoted at checkout including international shipping rates. *To guarantee a safe delivery in certain countries, we must ship your order using a shipping method with full detailed tracking. Unfortunately, free express shipping isn’t an option for international orders.
Yes,streetwiseaus.com.au ships to every country. We have been shipping worldwide since 2002 and we ship Internationally daily! We offer different express international shipping option upon checkout.
What you are seeing are temporary authorizations from your bank for the declined attempt and your financial institution should correct these within a few days, as we have not, and cannot, process them. Please note that your credit card may be pre-authorized to verify funds are available. A pre-authorization is a temporary hold to verify that funds are available when you place an order. If your transaction is unsuccessful your credit card may be authorized, but that does not mean that it has been charged. It is not necessary to contact customer service to remove a pre-authorization, if you need assistance removing a pre-authorization from your credit card transaction history, please contact your bank or financial institution.
Gift certificate codes can be entered when viewing your Shopping Cart. You’ll see Promo Code field. Enter your Gift Certificate code and click Apply. Your order total will be reduced by the amount of your Gift Certificate.
Coupon codes can be entered when viewing your Shopping Cart. Enter your Coupon Code in the Promo code and click Apply. Your Shopping Cart total will be reduced by the value of the coupon code.
Yes, you can exchange brand-new, unworn watches purchased from streetwiseaus.com.au for store credit within the 30 day return period. Unfortunately we are unable to provide refunds on gifts. To begin the return process, please contact us via the webform with the following information so we can confirm the watch was purchased on streetwiseaus.com.au
Original order number
Purchaser’s email address (if available)
Name of the purchaser
Once we verify the order, we’ll email you the Return Instructions.
Your watch should have an instruction booklet for specific functionality. If you need additional help, we would be more than happy to assist you. Please fill in the Contact Us form.
Most watch batteries can last over 2 years from when they’re first put into the watch. If the watch stops functioning, this is most likely due to a prematurely dead battery cell which just needs to be replaced. Any qualified local watch repair store, jewelry store, or watchmaker can replace the battery for you. Visit our Contact Us page if your battery has died within the first 30 days.
Back to Top
Water Resistance indicates how well a watch is sealed against the ingress of water. It is usually accompanied by an indication of the static test pressure that a sample of newly manufactured watches were exposed to in a leakage test. An indication of the test pressure in terms of water depth does not mean a water resistant watch was designed for repeated long-term use in such water depths. For example, a watch marked 3 ATM/30 meters water resistant cannot be expected to withstand activity for longer time periods in a swimming pool, let alone continue to function at 30 meters under water. This is because the test is conducted only once using static pressure on a sample of newly manufactured watches. The test for qualifying a diving watch for repeated usage in a given depth includes safety margins to take factors into account like aging of the seals, the properties of water and seawater, rapidly changing water pressure and temperature, as well as dynamic mechanical stresses encountered by a watch.
Here are some activities that some brands use to illustrate water resistance.
3 ATM = Not intended for any exposure to water
5 ATM = Splash resistant, suitable for washing hands or light rain
10 ATM = Water Sports, suitable for swimming, surfing, etc.
20 ATM = Scuba Diving, suitable for extreme ocean depths
We have a carefully curated collection of the brands we carry on our site; please advise of the brand and model you are after via the Contact us page. We are open to considering new & interesting brands. Please submit new brands/collections via our Contact Us page.
To guarantee a safe delivery in certain countries, we have to ship via expedited carriers with full detailed tracking. Unfortunately, free express shipping isn’t an option for all locations. Shipping costs to non-eligible free shipping countries will be quoted at checkout.
You must contact us within 20 minutes of placing your order, to update the details. Please fill in the Contact us form with your name, order number and the correct address for faster processing. We are not responsible for orders placed and shipped to an incorrect address entered at checkout. In the event your order has been Returned to Sender (RTS), due to missed multiple delivery attempts or incorrect address provided, we will contact you once we receive the package back, and an additional shipping fee will be needed before it can be reshipped.
Potential import taxes might be imposed by your government and we can’t predict any possible duties/taxes that may be required in your country. Duties & taxes are not included in your order total and are the responsibility of the Customer. For full details see our Terms and Conditions page.
Estimated shipping dates are listed on the preorder product page. We will ship as soon as the item(s) become available and you'll receive a tracking number via email. Ship dates are estimates and subject to change without notice.
All products come with a 2 year sellers warranty.* All warranty issues are to be made via the Contact us form. Warranty does not cover: battery, crystal, strap or bracelet; damage resulting from improper handling, lack of care, accidents or normal wear and tear; damage from contact with objects; water damage.
Back to Top
Returns once received take up to 7 business days to be processed. During the busy holiday season, returns can take up to 14 business days to be processed after receipt. Once your return has been processed you will be notified by email.
Please contact us via email at support@streetwiseaus.com.au within 48 hours of receipt for further assistance. We'll make sure you receive a working watch. You can include a brief description and picture/video of the watch/damage to expedite the process. If defects occur after wearing the watch, please contact us for a warranty claim.
Unfortunately, warranties do not cover the replacement of crystal and parts accidentally damaged or inadequately handled. Please contact us via email at support@streetwiseaus.com.au to have your crystal replaced at a fee. Most local qualified watch repair stores can replace a crystal for a nominal fee.
We do service watches at streetwiseaus.com.au Please contact us via email at support@streetwiseaus.com.au alternatively most local qualified watch repair stores can repair the damages at a nominal fee.